Return , Replacement & Refund Policy
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for theory purpose here it is : –
If you don’t like what we sent you, let us know by email, we will try our best to find a solution. If an item you ordered from ethenicvilla.com does not meet your expectations do write to us and we will happily try to assist you.
We are dedicated at ethenicvilla.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
The item may be damaged during transit.
Or there might be a manufacturing defect.
Or that a wrong item is delivered to you by mistake
We provide 7 Ddays return policy. (* Term & Condition Apply)
Item received in damaged condition / manufacturing defect or wrong item:
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we’ll give you instructions on how to proceed so that we may replace the item as quickly as possible.
We will express ship a replacement item at the earliest possible with no extra shipping cost to you
If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
Or any other amicable resolution as mutually agreed with customer
If error is ours:
We will do free alterations & modifications. We will bear the to and fro shipping charges
Or send free replacement if not possible to repair. We will bear shipping charges
If replacement is no longer available then we will request you to choose some other alternative item from our website.
No refund can be issued under any circumstances.
We will request the customer to ship back the item to us in India for alterations at our cost or arrange a pick up from their address and send them back after correction or if not possible to correct then ship replacement item with no extra cost to the customer.
If error is Yours:
If you have accepted your product once from courier service and if you find any damage regarding products then you have complain us within one week of time otherwise we will not be responsible to serve you in any such circumstances.
Be Alert while accepting parcel from courier services:
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.